Product Returns

We want you to be completely satisfied with your Hotjak Portable Heater purchase. If you are not satisfied, we offer a return option within a specified timeframe under the conditions outlined below.

Return Right

You have the right to return your Hotjak Portable Heater within 14 days from the date of delivery. This return period applies to all purchases made through example.com, in accordance with consumer protection regulations. The 14-day period begins on the day you receive the product, not the day you place your order.

Return Conditions

To be eligible for return, your Hotjak Portable Heater must meet the following conditions:

• The product must be unused and in its original condition
• All original packaging, accessories, and documentation must be included
• The product must not show signs of wear, damage, or misuse
• The serial number and warranty seals must be intact
• You must have kept your proof of delivery

Products that have been used, damaged, or are missing original packaging may not be eligible for return. Damage caused by improper handling, accidents, or failure to follow usage instructions is not covered.

Return Procedure

To initiate a return, contact our customer support team through example.com within the 14-day return period. Provide your order number, reason for return, and proof of delivery. Our team will provide you with return instructions and a return address. You are responsible for arranging and paying for return shipping unless the return is due to our error or a defective product.

Inspection and Refund

Once we receive your returned product, we will inspect it to verify that it meets the return conditions. If the product is approved for return, we will process your refund. Refunds are issued to your original payment method (cash on delivery refunds are processed as bank transfers or store credit). Refund processing typically takes 5 to 10 business days after we receive and inspect your return.

Defective Products

If your Hotjak Portable Heater is defective or damaged upon delivery, contact us immediately with photos of the damage. Defective products may be returned for replacement or refund without the standard return conditions applying. Return shipping costs for defective items will be covered by Trube Cubas (Einzelunternehmen).

Non-Returnable Items

Certain items may not be returnable, including products that have been used, products with missing or damaged packaging, and items purchased during final-sale promotions. Check product listings for any return restrictions before purchase.

Questions About Returns

For questions about the return process or to initiate a return, please contact our support team via example.com.